This Privacy Policy describes how BigGrizCritterCorner.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at BigGrizCritterCorner@gmail.com

Collecting Personal Information When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”.

Device information Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site. Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels. Disclosure for a business purpose: shared with our processor Shopify. 

Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order information Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. Source of collection: collected from you. Disclosure for a business purpose: shared with our processor Shopify. Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer support information Purpose of collection: to provide customer support. Source of collection: collected from you.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

• Shopify powers our online store. More information: https://www.shopify.com/legal/privacy

• We may share information to comply with laws, respond to lawful requests, or protect our rights.

Behavioral Advertising

We use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you. Examples:

• Google Analytics helps us understand customer behavior.

• Opt‑out of Google Analytics: https://tools.google.com/dlpage/gaoptout

Learn more about targeted advertising: https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

Using Personal Information

We use your Personal Information to provide our services, including offering products for sale, processing payments, shipping and fulfillment, and keeping you informed about new products, services, and offers.

Lawful Basis (GDPR)

If you are a resident of the EEA, we process your personal information under these lawful bases:

• Consent

• Contract performance

• Legal obligations

• Vital interests

• Public interest

• Legitimate interests

Retention

We retain your Personal Information for our records unless and until you request deletion.

Automatic Decision‑Making

We do not engage in fully automated decision‑making with legal or significant effects.

Shopify uses limited automated decision‑making to prevent fraud, including:

• Temporary IP blacklisting

• Temporary credit card blacklisting

Your Rights (GDPR)

If you are an EEA resident, you may:

• Access your Personal Information

• Request correction, updating, or deletion

• Request data portability

Your data may be transferred outside Europe, including to Canada and the United States.

More information: https://help.shopify.com/en/manual/your-account/privacy/GDPR

Your Rights (CCPA)

California residents may:

• Request access to Personal Information

• Request correction, updating, or deletion

• Request data portability

• Designate an authorized agent

Cookies

We use functional, performance, advertising, and social media cookies to improve your browsing experience.

You can control cookies through your browser settings. More information: http://www.allaboutcookies.org

Blocking cookies may not fully prevent third‑party data sharing.

Do Not Track

Because there is no consistent industry standard, we do not alter our data practices when a Do Not Track signal is detected.

Changes

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons.

Complaints

To make a complaint, contact us at BigGrizCritterCorner@gmail.com

REFUND & RETURN POLICY — BigGrizCritterCorner

We have a 30‑day return policy. You have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition you received it: unworn or unused, with tags, and in original packaging. You’ll also need proof of purchase.

To start a return, contact us at BigGrizCritterCorner@gmail.com

If approved, we’ll send a return shipping label and instructions. Items sent back without requesting a return will not be accepted.

You can always contact us with return questions at BigGrizCritterCorner@gmail.com

Damages and issues

Inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect.

Exceptions / non‑returnable items

We do not accept returns for:

• Perishable goods (food, plants, flowers)

• Custom or personalized items

• Personal care goods

• Hazardous materials, flammable liquids, or gases

• Sale items

• Gift cards

Exchanges

Return the item you have, and once accepted, make a separate purchase for the new item.

European Union 14‑day cooling‑off period

If your order ships into the EU, you have 14 days to cancel or return your order for any reason. Items must be unworn, unused, with tags, and in original packaging.

Refunds

We’ll notify you once we’ve received and inspected your return. If approved, you’ll be refunded to your original payment method within 10 business days.

If more than 15 business days pass after approval, contact us at BigGrizCritterCorner@gmail.com